Director of Program Housing

Director of Program Housing
 
Reports to: Chief Executive Officer
Work Schedule:  Hybrid remote (3-4 days in office)
 
Organization Overview
Founded in 1988 and based in DuPage County, Bridge Communities is a dynamic, grassroots, non-profit organization committed to transforming the lives of families facing homelessness through partnering with talented, resourceful individuals and groups in our community. Our program of housing, mentoring, and empowering families focuses on moving them towards a goal of self-sufficiency and comprehensively serves 100+ families every year. Bridge Communities works in partnership with local faith-based and community action groups in providing transitional housing to families experiencing homelessness.  Our organization and our people have received numerous awards and recognition for a commitment to quality and compassion.
 
Job Summary
The Director of Program Housing - a full-time, 40 hours per week position - serves as the principal leader of all program housing, which includes Transitional Housing, Stability, and Pathways Programs. This leadership role is responsible for:

• Oversight and development of housing services and the housing portfolio
• Management of staff
• Budget management
• External community relationship building.
• Service compliance with federal and state funders
• Advocacy families experiencing homelessness
• Co-facilitates volunteer mentor training

• Develop scopes of work for all housing programs ensuring ongoing programmatic excellence. This includes allocation of real estate portfolio in relation to program housing.
• Provide housing services and portfolio oversight through collaboration with case management and intake supervisor, Program Partner liaison, and housing portfolio manager.
• Co-facilitate, in cooperation with housing portfolio manager, compliance monitoring and audits from local, state, and federal grant funders.
• Recruit, develop, and retain high-performance housing program team members, coaching them to excel in their identified core competencies and position responsibilities. Meet quarterly to review direct reports’ professional and performance goals and conduct annual performance evaluations.
• Monitor and make needed adjustments to ensure achievement of strategic plan initiatives and organizational goals related to program housing and portfolio management.
• Collaborate with direct reports and Director of Impact and Evaluation to ensure the integrity of data collection and data input in relation to program housing and portfolio management. Monitor housing dashboards, identify and share opportunities for automation and improvements.
• Collaborate with Director of Impact and Evaluation on development and/or maintenance  of logic model, environmental feedback, and literature reviews in relation to program housing and portfolio management.
• Collaborate with direct reports and Director of Impact and Evaluation to develop and execute client exit and satisfaction surveys, and programmatic goal update and outcome reports. Lead the presentation of said reports to stakeholders and implement feedback loops for recommended changes to program housing services.
• Fully understand and participate in Bridge Communities’ Crisis Management and Communication Plan, alert the CEO and direct reports as necessary to any incident that may meet the crisis criteria.

• Establish a work culture that recognizes and celebrates diverse perspectives, Bridge Communities’ values, open communication, and trauma-informed principles.
• Lead the monitoring of program client entries and exits to maximize program housing occupancy and minimize vacancies and revenue loss. Collaborate with direct reports to execute changes to portfolio and program housing growth or attrition.
• Develop and manage the program housing budget in cooperation with direct reports and the Director of Finance and Administration. Approve all related payment requests and invoices.
• Develop the housing allocation budget in cooperation with direct reports and the Director of Finance and Administration. Ensure that allocations are properly managed through regular meetings with direct reports and the Chief Executive Officer.
• Collaborate with the fund development team to provide requested data, goals, and reporting to private and public funders.
• Participate as a member of the Bridge Leadership Team (BLT) taking shared ownership for the achievement of strategic plan initiatives, organizational goals, and housing departmental goals.
• Serve as primary liaison with the Program Committee of the Board of Directors, participate in Board of Directors’ quarterly meetings. Serve on additional leadership committees or task force as directed by the CEO.

• Co-facilitate volunteer mentor training, including serving on Mentor Training Taskforce, assisting in the development of training curriculum, and co-leading training sessions.
• Build and retain relationships with community partners, including other human-services providers, DuPage County Continuum of Care, faith-based organizations, and funders.
• Advocate for the needs of families experiencing homelessness within the community at-large and with policymakers.
• Represent Bridge Communities with funders and private donors in cooperation with the fund development team.
• Regularly connect with external agencies, businesses, and individuals to stay current on program housing services, laws and regulations related to homelessness, affordable housing, trauma-informed care principles, and best practices.
• Oversee external communications and outreach materials as they relate to program housing services. Collaborate with marketing staff to create and distribute.

• Adhere to the highest ethical standards in management, governance, and fund development
• Convey a professional and positive image and attitude regarding Bridge and the nonprofit sector
• Demonstrate commitment to professional growth and development
• Demonstrate commitment to strengthening Bridge Communities’ policies and practices as they relate to equity and belonging

1. Education and Experience
   1. Bachelor's degree required in the field of social services, ministry, or related field of study
   2. Graduate studies in social work are strongly preferred with a licensure that allows for supervision of graduate students
   3. At least 8 years in social service program management and 6 years in staff management
   4. Bilingual communication (English/Spanish) is desired.

2. Knowledge and Skills
   1. Proven track record of building and cultivating relationships across diverse groups
   2. Proven track record of recruiting and developing direct reports and inspiring them to solve problems and work independently
   3. Superior listening, written and verbal communication skills with a belief in leading through collaboration and shared goals
   4. Critical thinking and problem-solving skills to determine needs and best plan of action and best use of limited resources
   5. An understanding and commitment to using data and outcomes to drive decision-making
   6. Demonstrated flexibility and resilience to change plans and navigate challenges
   7. Ability to gauge the needs of others, probe for more information, pause and listen, or take action; ability to innately understand the needs of others
   8. Ability to be a motivating and inspiring public speaker
   9. Experience and proficiency in Microsoft Office (Word / Excel / Outlook/ PowerPoint). Knowledge of Adobe Acrobat, Adobe Sign, and Salesforce are preferred

1. Position is non-exempt with an annual salary range of $92,000 - $102,000 depending on years of experience and licensure status
2. Signing bonus up to $2,000 will be given with proven conversational Spanish language communication skills.
3. Health Insurance – Five Blue Cross Blue Shield plans
4. Vision, Dental Insurance
5. FSA Plan
6. Life, Short Term Disability, Long Term Disability Insurance
7. 403b Retirement Plan
8. 31 Days PTO, Holidays, Bereavement (first year)
9. Summer Work Hours (1/2 day Fridays)